Privacy Policy
FRAMEWORK
Beira Douro Cafés acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and applicable data protection legislation, in all personal data processing activities for which it is responsible. Beira Douro Cafés processes personal data through various operational and technical means that support the activities of its business processes.
OBJECTIVES
The Privacy Policy, as a communication tool, has the following main objectives:
- Strengthen and consolidate Beira Douro Cafés' relationship of trust and proximity with its customers;
- To demonstrate transparency in the processing of personal data carried out by Beira Douro Cafés;
- Inform customers of their rights as holders of personal data and how they can exercise them;
- Inform customers about the Beira Douro Cafés managers to whom they can ask to exercise their rights, or clarify how their personal data is processed.
SCOPE OF APPLICATION
The Privacy Policy applies exclusively to the processing of personal data carried out by Beira Douro Cafés, in the context of the intended purposes. For the purposes of this Privacy Policy, personal data is any information relating to an identified or identifiable natural person. A Customer who can be identified directly or indirectly, namely through an identification number or through specific characteristics of their identity, is identifiable.
We realise that when you provide information online, you are expressing a great deal of trust in the entities to which you provide it. We take this trust very seriously and give it the highest priority, our aim being to guarantee the security and confidentiality of the personal information you provide us with when you access our website or use our services.
Before sending us your personal information, please read this Policy carefully to learn about our privacy practices.
By visiting and using the Beira Douro Cafés website, www.beiradouro-cafes.pt on your computer, tablet or mobile phone, you expressly authorise Beira Douro Cafés to send you information about products and services that may be of interest to you using your personal data for direct marketing purposes through any communication channel, namely through the use of e-mail, SMS, MMS or other forms of automatic call. Beira Douro Cafés does not commercialise or share its customer database with third parties.
OUR COMMITMENT
The protection of your personal data is a priority for Beira Douro Cafés.
We are committed to only processing your personal data that is strictly necessary to provide you with the best services, guaranteeing transparency in information and the application of best practices in the field of security and protection of personal data.
Whenever your personal data is processed by contracted entities, Beira Douro Cafés will require these entities to provide the same level of privacy and security guarantees in terms of personal data protection.
We want to earn your trust and make you feel that your personal data is safe with us, because we will always be committed to protecting your privacy, taking our responsibilities regarding the protection of your personal data very seriously and with great commitment.
Whenever you have any questions about the processing of your personal data, we will be happy to help you, using the form available in the privacy area of our website, or by other means that we have made available to you.
1. INFORMATION WE COLLECT
a) Personal information
We receive and store all the information you enter on our website or provide to us in any other way. This includes information that can identify you (“personal information”), such as your first and last name, telephone number, postal and e-mail address, username, password and billing information (Tax Identification Number, TIN).
In addition, we may request information about your preferences, type and preferences of coffees. You can choose not to provide us with information, but in general some personal information is required so that you can receive offers of interest from Beira Douro Cafés and benefit from other advantages of being a registered user.
For example, only registered users will be able to make online purchases, access exclusive newsletters with information and commercial opportunities, as well as take part in surveys, competitions or prize draws. In addition, some information is also required for you to ask us a question.
b) Automatic information
When you access the Beira Douro Cafés website, we automatically collect some information from your computer or device. For example, we collect session data, including your IP address, browser and location. We may also collect information about your online activity, such as content viewed, pages visited and searches carried out. When we collect this automatic information, one of our goals is to better understand our users' interests and preferences and to personalise the user experience.
c) Payment information
If you make purchases on the Beira Douro Cafés website, you will be presented with various payment methods:
- Payment by ATM Ref
- Credit card payment
For these two types of payments, we use third-party services (easypay) for payment processing. We do not store or collect your payment card details. This information is provided directly to our third-party payment processors, whose use of your personal information is governed by their own Privacy Policy
Payment by bank transfer
In the case of this payment method, we will collect payment information, including the name of the cardholder. .
d) Cookies and other web technologies
Beira Douro Cafés uses cookies on its website to improve the performance and browsing experience of our users, on the one hand increasing the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps the websites to recognise the user's device the next time they visit, but is also essential for their operation.
The cookies used by Beira Douro Cafés on its website do not collect personal information that allows the user to be identified. They only store generic information, namely the way and/or place in which the user accesses the website and how they use it.
Cookies only retain information related to user preferences, for the following general purposes:
To help us recognise your browser as a new or previous visitor, save and memorise any preferences that may have been set during your visit to our site.
To help us personalise the content, experience and advertisements offered on our website. For example, when you access a web page, Beira Douro Cafés automatically sets a cookie to recognise your browser as you browse the Internet and present you with information and advertising based on your interests.
To help evaluate and investigate the effectiveness of features, offers, adverts and email communications (determine which emails you open and which deserve your attention).
Our site may also use web beacons, with a similar function to cookies, placed in the code of a web page. We use web beacons to monitor the traffic patterns of users of a page on our site, to deliver cookies or communicate with cookies, to determine whether you have visited our site from an online advert posted on a third-party website and to improve site performance. To send you content based on your browsing via e-mail.
2. HOW LONG WE KEEP PERSONAL DATA
We only keep your personal data for the period strictly necessary to fulfil the objectives identified above, within the legal limits. At the end of the defined retention period, Beira Douro Cafés undertakes to delete, destroy or anonymise your personal data. In general, Beira Douro Cafés keeps transaction data for a period of 10 years, which is the period defined by law.
3. USE OF YOUR INFORMATION
Beira Douro Cafés uses the personal information collected for the following general purposes:
- Register and manage your account, including allowing you to access and use our website;
- To communicate with the user in general, including the presentation of information about Beira Douro Cafés .
- Make your shopping faster and easier;
- Answering your questions and comments;
- Measuring your interest in products, services
- Notify you of special offers and products or services made available by us or our partners that may be of interest to you;
- Asking you for information, including via surveys;
- Settling disputes or resolving problems;
- Apply our Terms of Use;
- Other purposes described at the time of collection.
4. SHARING YOUR INFORMATION
Suppliers
External suppliers who provide services or functionalities on our behalf, including business analysis, payment processing, customer support, marketing, public relations, distribution of surveys or promotions and fraud prevention. We may also authorise external providers to collect information on our behalf, including, for example, if this is necessary to operate features of our website or to facilitate the display of online advertising tailored to your interests. External providers have access to and may collect information only to the extent strictly necessary for the performance of their duties and are not authorised to share or use such information for any other purpose.
Social networking services You can choose to access certain social networking websites and third-party services via our site (such as Facebook, e.g. share button). By doing so, you will be sharing information with those sites and the information shared will be governed by their privacy policies. In addition, you can change your privacy settings with these third-party social networking websites.
We may also share your information if we believe, in our sole discretion, that such disclosure is necessary...
To comply with subpoenas, court orders or other legitimate and enforceable legal processes; to establish or exercise our legal rights; to defend ourselves against legal action; or in any other way required by law. In these cases, we reserve the right to exercise or waive any objection or legal right available to us.
To investigate, prevent or take action regarding illegal or alleged illegal activities; to protect and defend the rights, property or safety of Beira Douro Cafés, our customers or third parties; and in accordance with our Terms of Use and other agreements.
In the context of a corporate transaction, such as a disposal, merger, consolidation or sale of assets, or in the unlikely event of bankruptcy.
5. WHAT YOUR RIGHTS ARE AND HOW YOU CAN EXERCISE THEM
As a rule, the holder of personal data has the following data protection rights:
> right of access
> right of rectification
> right to erasure
> right of limitation
> portability rights
> right to object
> the right not to be subject to automated decisions
To exercise any of these rights, you must do so using the form provided by Beira Douro Cafés, under GDPR Form. We will send you an e-mail confirming your request, for personal validation.
Beira Douro Cafés will carefully analyse requests, assessing their legitimacy and relevance, and undertakes to respond in a timely manner.
If necessary, the holder of personal data may also lodge a complaint with the National Data Protection Commission (CNPD).
6. HOW WE PROTECT YOUR INFORMATION
We want you to use Beira Douro Cafés with confidence and we are committed to protecting the information we collect. Whilst no website can guarantee security, we have put in place appropriate administrative, technical and physical procedures to help protect the personal information you provide. For example, only authorised employees can access personal information and they can only do so in the context of authorised professional duties. In addition, we ensure that your information is secure using the most advanced control techniques, and access to the server via Secure Socket Layer (SSL), never otherwise, to help prevent unauthorised persons from gaining access to your information.
7. PRIVACY OF MINORS
Beira Douro Cafés is committed to protecting the privacy of children and does not intend to collect personal data from minors under the age of 16 (the legally defined age in terms of the GDPR).
If the user is a child under the age of 16 and tries to submit their registration, it will be rejected and the child will be informed that we do not accept registrations from children under the age of 16. We encourage parents and guardians of minors under the age of 13 to regularly monitor and supervise their children's use of email and other online activities.
8. EXTERNAL CONNECTIONS
If any section of the Beira Douro Cafés website directs you to other websites, including social networks, this Privacy Policy does not apply to those external websites. We recommend that you read the privacy statements published on these external websites to find out about their procedures for collecting, using and disclosing personal information.
9. UPDATES TO THIS PRIVACY POLICY
This Privacy Policy may be revised and updated, which will be publicised on our website.
10. HOW TO CONTACT US
If you have any questions regarding this Privacy Policy, please contact us using the following contact details:
Email : marketing@beiradouro-cafes.pt
Telephone contact: +351 227 169 900
Address : Rua Monte de Além, 265 | 4410-268
Canelas, Vila Nova de Gaia | Portugal