a) Steps for placing an order:

To place an order via the Online Shop, the Customer must follow these steps: Log in or complete the mandatory account registration in the members’ area of the website; Browse the catalogue, select the desired products and add them to the shopping basket; Provide the necessary details accurately for invoicing, dispatch and delivery of the Order; Review the Order summary, checking the prices, quantities, estimated delivery costs and times, and the selected payment method; Complete the order and pay the total amount using your chosen payment method; Await receipt of the order confirmation email, which includes a detailed summary of the purchase. The Customer assumes full responsibility for ensuring that all information provided to Beira Douro Cafés is accurate, complete and up to date. Any inaccuracy in the delivery or billing details that prevents or delays the correct fulfilment of the Contract is the sole responsibility of the Customer. If the Customer does not receive the confirmation email after making payment, this means that the transaction has not been completed correctly due to technical or financial validation issues, and they should contact Beira Douro cafés’ Customer Service immediately.

(b) Product prices and specifications; ;

The prices shown for each item in the catalogue include VAT (Value Added Tax) at the statutory rate in force on the date of purchase. Shipping and delivery charges are added to the price displayed and are calculated transparently before the order is finalised. If the Customer has a promotional code, voucher or discount coupon, they must enter it in the field specifically designated for this purpose during the checkout process; the final price will be updated automatically, provided that the code is valid and applicable to the selected products. Beira Douro cafés is not bound by obvious technical or typographical errors in the prices displayed. Should an Order be placed for an item whose price displays an obvious and flagrant error, Beira Douro Cafés will inform the Customer as soon as possible, giving them the option to reconfirm the Order with the corrected price or to cancel the Contract, with a full refund of any amounts paid in the meantime. The prices, descriptions, packaging and sensory characteristics of the products sold in the Online Shop may be subject to change due to management requirements, changes in stock levels or new market developments. The Customer is strictly bound by the prices and conditions in force on the date on which they place their Order.

c) Horeca carcass cuts:

The coffee bean batches intended for business and commercial consumption within the ‘Mestre’ range (namely the Essence, Premier, Infante and D.Luiz batches) are intended exclusively for the HORECA sector and for contractual supply on a volume or loan basis. These batches are displayed on the website without any indication of a direct online sale price. Users interested in making a commercial purchase or arranging technical support for their premises should submit the relevant contact form or request, via the designated section, a face-to-face visit from a Beira Douro Cafés sales consultant to receive a personalised quote.

d) Order cancellation:

Without prejudice to the exercise of the right of withdrawal, the Customer may request the free cancellation of their order directly by email or telephone, within a strict time limit of 90 minutes after payment has been processed. After this deadline, the Order enters the logistics processing stage and is physically prepared for dispatch in the warehouse, making it impossible to cancel it administratively.